TERMS & PRIVACY

Last Updated: October 2025
Operated by Jaboneria Marianella LLC
302 Bedford Avenue #89, Brooklyn, NY 11249
info@marianella.co

Overview

This website is operated by Jaboneria Marianella LLC (“Marianella,” “we,” “us,” or “our”). By accessing our site or purchasing from us, you agree to be bound by these Terms and this Privacy Policy. If you do not agree, please discontinue use of the site immediately.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes to this page. Continued use constitutes acceptance.

Our store is hosted on Shopify Inc., which provides our e-commerce platform.

Handcrafted Product Disclosure

Our products are handcrafted in small batches. Natural variations in texture, color, or consistency are normal and do not constitute defects. Ingredient availability may require minor adjustments without notice.

Our products are for external use only. Individual reactions vary. Perform a patch test before use. Discontinue use if irritation occurs.

We make no medical claims. Statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.

General Conditions

We may refuse service to anyone, for any reason, at any time.

You agree not to duplicate, reproduce, or exploit any portion of the Service without written permission.

You agree not to use the site for unlawful purposes or to violate any laws.

Pricing & Availability

Prices are subject to change without notice. Products may be discontinued at any time.

Shipping, Returns & Refunds

We do not accept returns on opened skincare or personal products for safety and regulatory reasons.

If a product arrives damaged, incorrect, or defective, notify us within 7 business days of delivery at info@marianella.co with order number and photos. We may replace, credit, or refund at our discretion.

Shipping costs are non-refundable.

Subscriptions & Billing

Subscription renewals bill automatically at the selected interval. You may cancel anytime before the renewal date. Refunds are not issued for charges processed prior to cancellation.

SMS & Email Marketing Consent

By subscribing, you consent to receive automated marketing messages. Consent is not a condition of purchase. Message and data rates may apply.

To unsubscribe from SMS: reply STOP.
To unsubscribe from email: click “unsubscribe” at the bottom of any email.

If you change your phone number, it is your responsibility to notify us and re-opt-out. You are liable for claims arising from failure to do so.

Privacy Policy

Information We Collect

We collect personal info you provide, including name, email, mailing address, phone number, payment information, and order history.
We also collect usage data such as IP address, browser type, device info, and cookies.

How We Use Your Information

  • To process and deliver orders

  • To communicate with you regarding your account or purchases

  • To improve our site and offerings

  • To deliver email and SMS marketing (with consent)

Legal Basis for Processing

We process personal data under:

  • Contract performance

  • Legitimate business interest

  • Consent (for marketing)

Data Retention

We retain order-related data for 7 years for tax and compliance requirements.
Marketing data is retained until you opt out.

Data Sharing

We only share information with service providers who assist in operations (Shopify, payment gateways, shipping carriers, email/SMS marketing platforms).
We do not sell your personal data.

Your Rights

Where legally applicable (CCPA, CPRA, VCDPA, GDPR), you may request:

  • Access to your data

  • Correction of inaccuracies

  • Deletion of non-required data

  • Withdrawal of marketing consent

To make any request, contact: info@marianella.co.

Use of Cookies

We use cookies to improve experience, analyze site traffic, and personalize content. You may adjust your browser settings to limit cookies.

Binding Arbitration & Class Action Waiver (Strongest Protection Clause)

By using this site, you agree that any dispute or claim arising out of your use of this website or purchase of products shall be resolved exclusively through binding arbitration in New York, New York, under the rules of the American Arbitration Association.

You waive any right to sue in court, participate in class action lawsuits, or join claims with others.

You agree to resolve disputes on an individual basis only.

Limitation of Liability

To the fullest extent permitted by law, Marianella is not liable for any indirect, incidental, punitive, or consequential damages arising from use of our products or website.

Your sole remedy is limited to the amount paid for the product.

Contact

For any questions regarding these Terms & Privacy:
info@marianella.co
Jaboneria Marianella LLC
302 Bedford Avenue #89, Brooklyn, NY 11249

This is beauty crafted with care.
This is skincare made by hand, not by mass production.
This is Marianella.