CONTACT US

Founders
Marianella Febres-Cordero & David Foote
 
Head of Retail
For Customer Support:
Email us at info@marianella.co.
This is by far the fastest way to reach us. 
Or call (347) 599-0848
 
If you have placed an order and have a question about the status of your order or the items you purchased please email us at info@marianella.co
.
For Wholesale we use Faire! with Net 60 terms and Free Shipping! Please use our direct Link at marianella.faire.com
To Reach us Via Mail
The Marianella Market Greenpoint
83 West Street 
Brooklyn NY 11222
(917) 909-1197
The Marianella Market Cobble Hill
286 Court Street 
Brooklyn NY 11231
(347) 599-0848

 

Refund Policy

We do not accept refunds and exchanges.

Returns
Due to the Nature of our products we do not accept returns and exchanges on any items except for accessories.
Returns are not accepted on:
- Oils
- Washes
- Lotions
- Washes
- Rollers
- Scrubs

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@marianellasoap.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@marianella.co and send your item to:

The Marianella Market 

83 West Street, Brooklyn, NY 11222

 

Shipping
To return your product, you should mail your product to: The Marianella Market 

83 West Street, Brooklyn, NY 11222

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.