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Return and Exchange Policy

At Marianella, we understand the importance of a stress-free shopping experience, especially during the holidays. Our goal is to ensure your utmost satisfaction with every purchase. If you receive a damaged or incorrect item, we are more than happy to assist you with an easy return and exchange process. Your comfort and trust in shopping with us are our top priorities.

Refunds and Exchanges: Prioritizing Product Integrity and Customer Satisfaction

At Marianella, we value both the quality of our products and your shopping experience. We wish to be as accommodating as possible in our return policy while considering the safety and integrity of our products.

1. Special Considerations for Certain Products: For items like oils, lotions, washes, rollers, and scrubs, we are unable to accept returns or exchanges. These products, once opened or returned, cannot be resold due to potential contamination or tampering, which could compromise product safety.

2. Handling Returns for Non-Returnable Products: If you encounter any issues with these non-returnable products, please contact us at info@marianellasoap.com. We are committed to finding a satisfactory solution, whether it's a replacement for a damaged item or assistance with another concern.

3. Flexible Policy for Other Products: For all other items, excluding sale items, we are happy to process returns and exchanges. We will inspect the returned item and proceed with a refund or exchange as appropriate.

4. Refund Process: We aim for a swift refund process. However, please allow some time for it to reflect in your account. For delays, kindly check with your bank or credit card company. Our customer support team is always ready to assist with any issues.

Exclusion of Sale Items from Return and Exchange Policy

1. Final Sale Designation: All items bought during a sale period or with any discount code at Jaboneria Marianella are marked as 'Final Sale.' These items are not eligible for return, refund, or exchange.

2. Sale and Discount Code Definition: 'Sale items' include products purchased at a discounted price during a promotional or clearance sale, as well as items bought using any size discount code.

3. Exclusion from Regular Return Policy: Sale items or items purchased with discount codes are not eligible for return or exchange, as per our standard return policy.

4. Policy on Subsequent Sales and Discount Codes: We cannot honor additional sales, discounts, or price adjustments on items already purchased during a sale period or with a discount code.

5. Acknowledgment of Policy: By purchasing an item during a sale or with a discount code, you agree to this policy.

6. Exchange Procedures for Non-Sale Items: For exchanges of eligible non-sale items, especially those that are defective or damaged, please contact us for guidance and resolution.

Shipping Guidelines for Returns and Exchanges

• Return Address: Products eligible for return should be sent to The Marianella Market, 286 Court Street, Brooklyn, NY 11231.
• Covering Shipping Costs: Customers are responsible for their shipping costs when returning items. These costs are non-refundable.
• Recommendation for High-Value Items: For items over $75, consider using a trackable shipping service or shipping insurance for security.