Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What ingredients are used in Marianella products?

   • Marianella products are crafted with clean, sustainably sourced ingredients, focusing on natural and organic components.

2. How does Marianella ensure the freshness of its products?

   • Products are freshly made upon order in Brooklyn, NY, ensuring peak freshness and potency.

3. What shipping options does Marianella offer?

   • We now offer free shipping on all orders within the USA. Expedited and international shipping options are available with real-time calculated rates.

4. What is Marianella's return policy?

   • Returns and exchanges are accepted for most items, excluding sale items and certain products like oils, lotions, and scrubs due to safety and hygiene reasons. Items must be returned in their original condition.

5. How can I contact Marianella?

   • For inquiries or support, contact Marianella through the Contact Us page on their website.

6. What if my favorite Marianella fragrance is no longer available?

   • Marianella offers four fragrances per season. If a fragrance you love is not available, you may purchase it by the gallon in the Gallons and Refill section or email us to inquire about its availability.

7. What happened to Marianella perfumes?

   • Marianella perfumes are currently not available, but we hope to have them back in stock by summer. Keep an eye on our website for updates.

8. Is CBD available in-store or online?

   • CBD is available in-store at our boutique at 83 West St. in Brooklyn. You can also email us to place an order over the phone.

9. If you could recommend one more product, what would it be?

   • We would recommend our award-winning Royal Kalahari Face Serum, suitable for all skin types and our best-selling product.

10. Do you still have a retail store?

    • Yes, we have a retail store in Greenpoint at 83 West St. in Brooklyn. Please stop by and check out our new Eco-luxury collection.

11. What if I can't find a product that I love?

    • We recently launched our Eco-luxury collection in November 2024, updating all our formulas. If you can't find a specific product, try looking it up by name as all products have a fresh new luxurious look. For more specific questions, email us.

12. Can I order customized products for an event or a wedding?

    • Yes, we offer customized and bulk options for large events and wedding parties. Please contact us for more information.

13. Do you offer white label products?

    • Yes, we offer white label products to consumers, and we can create any formula you would like, assisting with formula, packaging, and production.

14. Do you provide bulk gallons for businesses?

    • Yes, we have a B2B restaurant program in which we provide luxury hand washes and creams for top trending restaurants across America.

15. How long have you been in business?

    • We have been in business for 17 years.

16. Where are your products made?

    • All our products are made in the USA with the best and purest ingredients in the market.

17. What is the minimum commitment for a subscription?

    • Subscriptions require a minimum of 2 orders to receive the 15% subscription discount.

18. How do I cancel my subscription?

    • Email info@marianella.co at least 30 days before your next billing date. Our team will confirm your cancellation and its effective date.

19. What happens if I cancel my subscription late?

    • If you cancel less than 30 days before your next billing date, one final order may be processed before the cancellation takes effect.

20. Are refunds issued for partially used subscription periods?

    • Refunds are not issued for partially used subscription periods. However, you will continue to receive your subscription benefits until the end of the current billing cycle.

For more detailed information, please visit our Shipping, Returns & Subscriptions Policy and Shipping Policy.