Política de reembolso

Shipping, Returns & Subscriptions Policy

Last Updated: October 2025
Operated by: Jaboneria Marianella LLC
302 Bedford Avenue #89, Brooklyn, NY 11249
Email: info@marianella.co

Shipping

All Marianella products are handcrafted in small batches in our Brooklyn studio. Most orders ship the same or next business day. If your product is being freshly made at the time of your order, please allow a few additional days for production — it’s worth the wait, promise.

Domestic (USA)

Free standard shipping on every order within the USA.
Expedited UPS and USPS options available at checkout

International Shipping

UPS and USPS international rates and delivery timelines vary by destination.

Once an order has shipped, we are unable to modify the order, change the address, or adjust shipping speed.

Returns & Exchanges

We create all products fresh in small batches to ensure purity, safety, and quality. Because these items are meant to be applied directly to the skin or used in your personal environment, most are not eligible for return once they leave our studio.

Final Sale Items

The following are Final Sale and cannot be returned, refunded, or exchanged:

Any item purchased during a sale, promotion, or using a discount code
Requests for price adjustments on past purchases

Non-Returnable Product Categories

Due to hygiene and freshness standards, we cannot accept returns or exchanges (opened or unopened) for:

Face & Body Oils
Serums
Lotions & Creams
Body Washes & Soaps
Body Scrubs
Perfume Rollers
Home Fragrance & Room Sprays
Any product where a pump, dropper, spray mechanism, or seal has been opened or activated

These products cannot be resold once shipped — protecting product purity protects everyone.

If Your Order Arrives Damaged or Incorrect

Please contact us within 7 days of delivery with:

Your order number
A clear photo of the issue
The shipping box & product label displayed in the image

Email: info@marianella.co

Approved claims will be replaced with the same item.
Refunds are not issued for damaged or incorrect shipments — replacements ensure product consistency and safety.

A Note on Variations

Because our products are handmade and use natural ingredients, slight variations in texture, scent, or color are expected and celebrated. These do not qualify as defects.

We Cannot Accept Returns For

Personal scent preference
“Not what I expected”
Ordering the wrong item or scent
Opening or testing the product (even once)
Packaging opened or seal broken
Buyer’s remorse

Once a product leaves our studio, we cannot verify purity if returned — therefore, we do not restock returned skincare products under any circumstances.

Return Address

(For approved, non-skin-contact items only)

Jaboneria Marianella LLC
302 Bedford Avenue #89
Brooklyn, NY 11249
USA

Items returned without prior approval will not be refunded and will not be returned to sender.

Subscription Policy

Subscribe & Save delivers your favorites automatically and saves you 15% on every subscription order.

Automatic renewal: your subscription renews at the delivery frequency you choose (every 1, 2 or 3 months), and your payment method is charged each time an order ships.
Minimum commitment: subscriptions require a minimum of 2 orders to receive the subscription discount.
Cancellation notice: email info@marianella.co at least 30 days before your next billing date. If you cancel less than 30 days before the next charge, one final order may be processed before the cancellation takes effect.
Refunds: refunds are not issued for partially used subscription periods.
Your agreement: before a subscription is added to your cart, you are asked to accept these terms, and your acceptance is saved with your order.

We will confirm your cancellation and its effective date by email.