Booking & Cancellations

A major credit card is required to book your reservation. If you are unable to keep your scheduled appointment, you must provide a minimum of 24-hours' notice to avoid being charged the full price of your missed treatment(s). Same day rescheduling is subject to a $40 charge. 

Late Policy

If you arrive late for your appointment, Marianella practitioners will provide treatment for the remaining session time only, with no fee reduction. Due to tightly booked schedules, we are unable to extend appointments beyond the originally specified time. Please be 10 minutes early.

Gratuity

Our staff works hard to help you achieve relaxation and happiness. While gratuity is optional and at your discretion, it is kindly accepted. We suggest 20% of the full price of the service provided.

Spa Packages

There are no refunds on Spa Packages. We DO NOT issue cash refunds. Where applicable, store credit will be granted. Spa Packages expire a year from purchase date.

For Your Safety

Guests with medical conditions are advised to consult their doctors prior to booking any spa services. Kindly inform your spa technician of any existing medical conditions by completing a Guest Check-In form prior to receiving your treatments. Marianella Spa reserves the right to discontinue a service for any reason to ensure the safety of all parties.