Shipping & Returns
Refund Policy
We now offer Full Refunds on all Products within 30 days from when the order is placed if you purchase SEEL coverage at checkout. Products must be returned in the condition in which they were received. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a full refund will be issued to the payment method used when the order was placed.
You can learn more about Seel Return Assurance here.
SPA:
The SPA IS CLOSED due to the pandemic. There are no refunds on Spa Packages. We DO NOT issue cash refunds. One month after purchase date, you can no longer seek store credit for your unused treatments. Where applicable, store credit will be granted. Spa Packages expire a year from purchase date.
In order to cancel a subscription we must receive written notice to info@marianella.co 30 days prior to the next Box’s billing date which is the first of every month. Every subscription has a two month minimum and subscription boxes and their items are not eligible for returns.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds are only eligible within a 30 day window after placing an order.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded for store credit, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is final sale. You can learn more about Seel Return Assurance here.
Exchanges (if applicable)
We only replace items (Accessories) if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@marianella.co and send your item to: The Marianella Market, 286 Court Street, Brooklyn NY 11231
Shipping & Returns
To return your product, you should mail your product to:
The Marianella Market, 286 Court street, Brooklyn NY 11231
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Package Protection
MARIANELLA is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
